UK SHIPPING OPTIONS:
UK Standard Shipping (Mainland Weekdays)
UK Shipping - Track & Sign on delivery (Mainland Weekdays)
UK Special Delivery - Next day - (Mainland Weekdays
UK Collection - from our London Base
UK SHIPPING: FURTHER INFORMATION
- UK Standard Shipping (Mainland Weekdays) can be sent via Royal Mail, 1sr class mail. Please note we are unable to track and trace this service.
- UK Shipping - Track & Sign on delivery (Mainland Weekdays) - Our courier service ensures all our parcels under this option are 'tracked' throughout their journey from us to you.
- UK Special Delivery - Next Day - (Mainland Weekdays) - If your order is urgent, please select the relevant SPECIAL shipping option (UK only), we will then prioritise it in order of receipt.
- UK Collection - from our London Base: we have a 30 days policy. It is your responsibility to arrange for collection. We discard of any item not collected after the 30 days period.
** Please note for UK customers if your destination is in Scotland, Norther Ireland or other UK offshore destinations, your order could take 2 days longer for delivery from the date of dispatch, but if you experience a longer delay than this, we need to know in case there is a problem. Please use our Contact Us page to message us.
Worldwide shipping costs automatically default to the correct shipping zone relevant to the delivery destination. Delivery times will vary depending on the service we send your shipment on. Most Europeans destinations have a 2-3 day shipping time. Further worldwide destinations may be longer than this. Your international shipments can usually be tracked via the carrier's website.
INTERNATIONAL SHIPPING: FURTHER INFORMATION
Our International shipping charges are weight-based, not order value based. Regardless of the value of your order, shipping will be calculated based on weight, therefore inexpensive yet heavy products may appear expensive to ship.
** Please note these shipping charges are based on GROSS shipping weight, not NET weight. if you order 1Kg of a product, the shipping charges will default to the next rate above 1Kg to allow for packaging.
** Itofan Natural Health & Remedies (2019) Ltd is not responsible for any duties or taxes levied by customs on any International delivery.
GENERAL IMPORTANT INFORMATION:
- We ship all orders in order of receipt. At our busiest times, we may be delayed in shipping your order by a few days.
ORDER STATUS CHECK:
Please include your order number and your delivery post code in your email; we will respond as quickly as possible.
SPECIAL DELIVERY INSTRUCTIONS:
If you (the customer) are unable to sign for your consignment and leave 'Special Delivery Instructions' for the carrier to leave your consignment in a 'safe' place, any loss or damage to the consignment is strictly your responsibility. No liability for the loss of, or damage to any such consignment can be accepted by Itofan Natural Health & Remedies or their appointed carrier.
LATE DELIVERY LIABILITY:
When our carriers are seasonally busy or during postal strikes, their workload can be such that delivery times are extended. For all delivery delays outside of our control due to our carriers or postal strikes, we are unable to accept liability and are therefore unable to make any refund of shipping charges where we have incurred charges ourselves from either our carrier or The Royal Mail.
If an item is not in stock, we may not automatically back-order the item. We reserve the right to remove the item from your order and refund the cost of that item, including any applicable proportion of the overall shipping cost. If you would rather we back-order the item for shipping later, we will inform you if there will be any additional shipping cost and give you the option to reconsider.
REFUNDS FOR INTERNATIONAL ORDERS:
Please note that we are not able to refund any shipping charges, customs duty or local taxes which may be incurred by the shipment of an International order.